Последние посты
UX Digest ⭕️
21 сент., 04:07
I Thought I Already Knew How to Do Research A reflection on the difference between collecting findings and actually synthesizing them into insights. The key shift is building a traceable chain from evidence to patterns, interpretations, and product decisionsNNG: Do Participants Say Less to AI Than to Human Moderators? In a controlled study, participants spoke 45% less with AI moderators, while AI-led interviews were 37% shorter and much more moderator-dominated. The result suggests AI moderation can reduce participant elaboration, although more talking does not automatically mean better insightsPrototyping: We’re Trying Hard to Design the Right Solution, But Did We Design the Right Path? A product can be built for the right audience while the path to its value still ignores their needs. The author uses Inflow’s 37-step onboarding for people with ADHD to show why reducing frictionMediumI Thought I Already Knew How to Do ResearchI was already comfortable with several parts of research. I could find articles and journals, prepare interview questions, speak with…UX Digest ⭕️
18 сент., 04:07
What Are UXers’ Ways of Understanding Product Features Four lenses for evaluating any feature: the job it does, the behaviour it shapes, its place in the system, and the friction it creates. The best question may be the simplest: if this feature didn’t exist, what would users actually do instead?The Problem with “UX Theater” Research becomes UX theater when it produces workshops and reports but never changes the product. A sharp rule from the article: share the decision, evidence, and next step — not a 100-page deck no one will openThe Devaluation of Discovery As execution gets faster and cheaper, teams are increasingly tempted to skip discovery and jump straight to solutions. The uncomfortable consequence: AI can help you build the wrong thing faster than ever🎟️ NNG: Neurodivergence - What is it and Why Does it Matter Neurodivergent users canMediumWhat Are UXers’ Ways of Understanding Product FeaturesUX Designers' Guide: Four Lenses ExplainedUX Digest ⭕️
16 сент., 04:07
Persistent lessons in human-centered automation A 1980s photocopier study and a grocery-store robot point to the same lesson: people interact with automation based on what they think it can do, not what it was designed to do. In the agentic era, managing expectations and making system intent visible may matter more than adding another interfaceNNG: Test Complex Interactions Earlier with AI Prototyping AI prototyping makes it possible to test complex interactions — filters, dashboards, conversational AI — much earlier with realistic working prototypes. In one Ramp case, the team found a confusing edit-tracking issue that static screens simply couldn’t revealPrototyping: Coupons, Vouchers, Gift Cards, and Credit - Four Things That Look Alike and Aren’t Coupons, vouchers, gift cards, and credit may look interchangeable in an interface, but they follow different rules and userMediumPersistent lessons in human-centered automationWhat a 1980s photocopier study reveals about the Agentic UX eraUX Digest ⭕️
14 сент., 04:07
The UX of Anxiety Reduction Good UX can reduce “micro-anxiety” by making actions predictable, reversible, and easier to understand. A useful shift: design not for attention, but for intention — so users know what will happen next and whether they can recover from a mistakeEffectiveness of AI Moderators: A Literature Review A review of 10 studies finds AI moderators roughly comparable to humans on procedural tasks, but weaker where judgment matters — especially probing and knowing when to go off-script. The verdict is nuanced: AI looks promising for structured, high-volume research, but not yet for discovery and emotional nuanceNNG: AI Can Help Write an Article, but It Can’t Stand Behind It NN/g uses AI for rewriting, formatting, repurposing content, and even critiquing arguments — but not for final judgment. Their core rule is simple: AI can help think, but a human expert still hasMediumThe UX of Anxiety ReductionWhat if good UX is not about getting users to act faster, but helping them feel confident enough to act? We often design digital…UX Digest ⭕️
11 сент., 04:07
UX in 2027 may be less about interfaces and more about behavior A look at how UX may shift from designing fixed flows to defining how adaptive and agentic systems behave. The article covers generative interfaces, AI-assisted research, design systems for machines, trust, permissions, reversibility, and accessibility. The central idea is worth keeping: designers may draw fewer predetermined paths and spend more time defining the boundaries within which software is allowed to create its ownNNG: We Still Need Long-Form Copy Short attention spans haven’t killed long-form content: some topics are simply too complex to compress without losing clarity or trust. NN/g argues that longer copy still matters when users need depth, confidence, or strong SEO and AEO signals. The useful part is not “write more”, but structure long content so people can scan it through summaries, bullets, callouts,UX Digest ⭕️
9 сент., 04:07
Nine Design Fixes for Your UX Research Reports Nine practical ways to make research reports easier to read and harder to ignore: clearer structure, stronger hierarchy, better contrast, more whitespace, consistent charts, and reusable templates. The authors make a very UX-ish point — a research report is itself an interface with two users: the researcher creating it and the stakeholder reading it. MeasuringU even usability-tested its own report template and went through four iterations before settling on the current versionThe user belongs to everyone, which is the same as belonging to no one When everyone on a product team “owns the user”, responsibility for actually understanding them can disappear. The author shows how overlapping research by UX and Product can turn into a data-quality problem when interview framing and methods aren’t shared. His practical fix is surprisingly small:MeasuringuNine Design Fixes for Your UX Research Reports – MeasuringUUX Digest ⭕️
7 сент., 04:07
Unlocking UX Secrets: How 1 Hour of Session Recordings Transformed Trendyol Seller Panel Just one hour of watching session recordings (Hotjar) revealed a massive pain point: sellers suffering the "scroll of death" for bulk actions, forced to scroll back to the top after selecting items. Three iterative designs later, a bottom-positioned sticky toolbar triggered by checkbox selection won—proving that quick, unbiased observation in natural workflow can uncover insights no survey or interview could, without spending extra budget or bothering busy usersNNG: The Custodial Era of UX - Cleaning Up After AI AI lets teams build faster than UX can evaluate, creating UX debt: interfaces that "technically function" but confuse users, overload features, and skip foundational questions about whether something should exist at all. UX's new custodial role isn't just janitorial cleanup—it's triagingMediumUnlocking UX Secrets: How 1 Hour of Session Recordings Transformed Trendyol Seller PanelAs UX professionals at Trendyol, we know the traditional research loop all too well. It usually goes like this: listen to our stakeholders…UX Digest ⭕️
4 сент., 04:07
The gap between what user research surfaces and what gets built It isn't a quality problem—it's a translation problem: qualitative insights don't become backlog items because there's no formal process to bridge the formats. The fix is to embed decision-makers in synthesis, translate findings into prioritization-ready format (impact + effort), and track their status like bugs—otherwise, research remains an expensive activity with no measurable valueNNG: AI Can't Replace Real Research in Empathy Mapping AI can help organize existing research into empathy maps, but it cannot replace real user evidence—because plausible, generic quotes (e.g., "I wish the app would ask before swapping") are not the same as specific, messy details from real sessions (e.g., "It swapped my oat milk for whole milk and charged me before I saw the notification"). Before reaching for AI, ask: am I organizing realMediumThe gap between what user research surfaces and what gets builtThis is not a research quality problem. It is a translation and governance problem. The fix is analytical.UX Digest ⭕️
2 сент., 04:07
Five Ways to Use Rapport When Moderating Good moderation isn't just reading a script—it's building trust through preparation (know your audience's lingo), deliberate ice-breaking, and a verbal toolkit (purposeful pauses, neutral expressions, camera eye contact). But watch for the failure mode: mutual people-pleasing that makes disagreement feel impolite, and use rapport as a final screening step—because a few warm-up questions can catch a participant who never should have qualifiedWhy Users Don’t Experience Your Interface the Way You Designed It The gap between your Figma file and reality is shaped by the curse of knowledge (you can't unsee your design decisions), context collapse (users are distracted, stressed, rushing), mental model mismatches (they expect different logic), and accessibility oversights. The fix isn't more testing, but treating it as genuine inquiry: test in realMeasuringuFive Ways to Use Rapport When Moderating – MeasuringUUX Digest ⭕️
7 авг., 04:07
Designing Flow in SSX 3: A Cognitive Psychology & Game UX Analysis A cognitive psychology analysis of SSX 3 shows how the game sustains flow through a risk/reward trick system (adrenaline → Ubertricks → Super Uber), adaptive audio that gives real-time feedback, and a progressive mountain structure that balances challenge with skill. It satisfies Self-Determination Theory (competence, autonomy, relatedness) through trial-and-error learning, free exploration, and community-building — showing how arcade design can coordinate mechanics, audio, and progression for deep immersionAtomic UX research: How to pilot a repository with a Claude skill A Claude skill automates atomic UX research in Notion — handling experiments, facts, insights, and recommendations while cross-referencing new findings against existing data to surface patterns. It saves ~4 hours per study by cutting administrativeMediumDesigning Flow in SSX 3: A Cognitive Psychology & Game UX AnalysisHow game mechanics, cognitive load management, and adaptive audio sustain player immersion in a 2003 classicUX Digest ⭕️
5 авг., 04:07
The Psychology of Why Confirmation Dialogues Get Ignored Confirmation dialogs are a psychological failure—they force a slow, analytical System 2 response onto a fast, automatic System 1 workflow, meaning users click through them without reading, driven by habit and the desire to resolve an interruption. The fix isn't better copy or redder buttons, but designing for reversibility (undo, soft deletes) and using 'good friction' like typing-to-confirm for truly irreversible actions, because a warning that appears daily becomes invisible noiseNNG: Why You Need Mentorship and How to Get It Right Mentorship isn't just for juniors—research shows it leads to more promotions, higher pay, and less burnout for both mentees and mentors, yet many avoid it due to misconceptions about its value or who it's for. The key to success lies in choosing the right mentor (internal or external, candid andMediumThe Psychology of Why Confirmation Dialogues Get IgnoredWe design them to prevent catastrophic mistakes. Users treat them as a nuisance. Here is the behavioral science behind the failure, and how…UX Digest ⭕️
3 авг., 04:07
NNG: No New Name Has Replaced “UX” Despite ongoing debates about renaming the field, a survey of 604 professionals found that "UX" remains the dominant, spontaneous term (appearing in 70% of responses), while alternatives like "experience design" or "human-centered design" are fragmented and rare. The data suggests that job roles shape terminology (e.g., product managers say "product"), but no single alternative has emerged as a replacement—so the real work isn't finding a new label, but clearly communicating UX's contribution to decisions, outcomes, and risk reductionPrototyping: Why Skeleton Screens Feel Faster (Even When They Aren’t) Skeleton screens aren't just a visual trick—they work because they replace the anxiety of an unknown wait with a predictable structural map, letting the brain relax and perceive time differently. But the moment that skeleton doesn't perfectly match theNielsen Norman GroupNo New Name Has Replaced “UX”A survey of 604 tech and design professionals found that “UX” remains the default name for our field, while alternative names remain fragmented.UX Digest ⭕️
31 июл., 04:06
Transitioning from Graphic Design to UX Moving from graphic design to UX doesn’t mean starting over. Most core skills are directly transferable and serve as a strong foundation to become a great UX designerPrototyping: The Enterprise Software Delusion - We Design for the Buyer and Blame the User Enterprise software fails because buyers (executives) buy for compliance, but users get bloated interfaces designed for audits, not action — "resistance" is really just increased cognitive load. The fix: measure Time to Core Value, involve users in demos, reduce mandatory fields, and absorb complexity to present a simple path — align incentives with human realityAI: I Didn’t Start With AI, I Started With People A UX researcher studied top human agents to inform an AI assistant: the best agents don't just answer — they first understand the customer's situation, make sure solutions areNielsen Norman GroupTransitioning from Graphic Design to UX (Video)Moving from graphic design to UX doesn’t mean starting over. Most core skills are directly transferable and serve as a strong foundation to become a great UX designer.UX Digest ⭕️
29 июл., 04:06
Agile UX and its associated challenges Don Norman's critique of Agile UX: "Norman's Law" — on the day a project is announced, it's already late and over budget — because Agile sacrifices user research for coding, when research should be a continuous practice, not a phase. The fix: continuous research, Design Sprints to compress understanding before coding, and reframing procrastination as "time to think" — building feature by feature without overall coherence leads to products that failNNG: UX-Context Design - Using UX Knowledge to Inform AI-Generated Design NN/g introduces "UX-context design" — as AI generates more interfaces, research output shifts from human deliverables to machine-readable context (standards, research insights, user/world models) that guides AI tools and prevents generic output. Examples: DESIGN.md (visual identity) and UX.md (research, interaction standards,MediumAgile UX and its associated challengesAnyone who works in product design has probably lived this scene. The project gets announced, the team gets formed, and before the first…UX Digest ⭕️
27 июл., 04:06
UX and NPS Benchmarks of Health Insurance Websites (2026) A 2026 benchmark of 8 health insurance sites found SUPR-Q scores dropped from the 67th percentile in 2018 to the 30th — below average — with negative NPS (-14%) and usability at the 21st percentile. Top frustrations: finding providers, claims info, and slow performance; users struggle to find vital information when they need help mostNNG: A Concrete Definition of “Product Sense” (and How to Build It) NN/g defines product sense as recognizing when current problems match past successes/failures and estimating how similar solutions will work — built through closing the full loop: face problems, choose solutions, measure outcomes, reflect. Strong product sense also means knowing when patterns don't apply; develop it by staying through entire cycles, documenting hypotheses before results, and reflecting — AI can rob you of this ifMeasuringuUX and NPS Benchmarks of Healthcare Websites (2026) – MeasuringUUX Digest ⭕️
24 июл., 04:07
The UX Secret Hidden Inside Human Memory A deep look at how human memory shapes UX: the "remembering self" (Kahneman's peak-end rule) dominates evaluation — the most intense moment (peak) and the ending carry disproportionate weight, while duration is largely ignored. Key implications: design for recognition (not recall), chunk information for working memory (~4 items), and run a "memory audit" — users remember peak and ending moments, not routine interactionsThe Loneliness of Layoff: How to Actually Support Someone A first-hand reflection on layoff — losing work, community, stability, and self-worth — and how the silence from former colleagues compounds the pain while mental health is fragile. How to help: just show up, send a simple text ("this sucks"), make introductions if you can — be present, not perfect🎥 NNG: 4 Mistakes to Avoid When Presenting Complex UX Maps UX maps clarifyMediumThe UX Secret Hidden Inside Human MemoryWe design for what people do. We rarely design for how people remember. Those are not the same thing, and the difference explains a lot…UX Digest ⭕️
22 июл., 04:07
Understanding Alpha Inflation Alpha inflation occurs when running multiple statistical tests at p < .05 — 20 tests give a 64% chance of at least one false positive, not 5%. Methods to control it (Bonferroni, Tukey) reduce false alarms but increase misses (Type II errors), so the decision depends on whether a false alarm or a missed real difference is more costly in your contextWhy Technical Context Matters in UX Research (And How to Capture It Properly) UX research in "clean room" conditions (perfect prototypes, high-speed internet) creates a false reality — when products hit the real world (slow databases, legacy systems, patchy networks), they fail. The fix: conduct on-site observations, map architecture with engineers, simulate real conditions (throttle networks, test on actual devices), and bridge design-engineering earlySome Bugs Don’t Throw Errors. They Just Make People Give UpMeasuringuUnderstanding Alpha Inflation – MeasuringUUX Digest ⭕️
20 июл., 04:07
Ethnography: The UX Research Skill Ethnography in UX means observing everyday behavior and asking why, not just asking users what they want — as shown in a gift-giving project where younger adults personalized gifts (identity) while older adults preserved traditions (responsibility). The lesson: products exist inside social relationships (Venmo emojis, Spotify playlists), and observing workarounds can reveal features — like Bank of America's "Keep the Change" (round-up savings), which came from watching mothers round up checkbook entries, not user requestsWhat a UX audit is actually testing (and why most designers get it wrong) A UX audit that starts with a checklist is a "presence check," not a real audit — it tells you whether elements exist, not whether they function (a returns policy in legal language, a ghost "Add" button, cross-sells before trust signals). Key tests: theMediumEthnography: The UX Research SkillHow Marcel Mauss and the anthropology of gift-giving taught me UX research in a whole different wayUX Digest ⭕️
17 июл., 04:07
The Reversal of Adaptation AI still feels hard even as it gets smarter because we're adding intelligence to systems built on old assumptions — forcing users to "translate" their situations into system language instead of systems adapting to humans. The key idea is "The Reversal of Adaptation": for decades humans adapted to software; now software can adapt to humans, but we're automating the old relationship instead of redesigning itThe Direction Was Different. The Distance Wasn’t A simple evening walk in the opposite direction felt easier — same distance, same route, but fewer interruptions and decisions at crossings — leading to a reflection on cognitive load in product design: users don't experience products through dashboards or step counts, but through moments of mental effort. The key insight: good design isn't always about removing steps or making things faster; it's aboutMediumThe Reversal of AdaptationWorking Paper 1: Why AI Still Feels Hard Even When It Gets SmarterUX Digest ⭕️
15 июл., 04:07
Taming Chaos Key lessons from a webinar on sustainable systems: understand your environment before changing it, break changes into small steps, document to create shared language, allow controlled chaos for creativity, and treat systems as living things that need continuous feedback. The best system isn't the most organized one — it's the one people actually want to useNNG: The 5 Qualities of Site-Specific AI Chatbots An NN/g framework for site-specific AI chatbots: handoff willingness (escalate to humans), flexibility (handle adjacent questions and errors), proactivity (suggest next steps), emotional responsiveness (acknowledge situations), and transparency (identity, capabilities, rationale, privacy). Getting these right builds trust; getting them wrong creates a barrier between users and helpPrototyping: How we reduced IPO application time from 5 mins to 10 secs A case study onMediumTaming ChaosYesterday, I attended a webinar called “Taming Chaos: Designing Sustainable Systems” where Erhan KBekar was the speaker. At first, I…
