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@NewGrossProBot - FAQ
11 Sept 2024, 23:58edited
📖 Frequently Asked Questions 📖Click on a question to see the answer🔎 What is @NewGrossProBot service?🔎 Why should I use the service if I can just do a deal through Gross?🔎 What happens if the deal time ended?🔎 How to register in the @NewGrossProBot?🔎 How do I top up my balance?🔎 Service can cancel my withdrawal and not pay me?🔎 Is verification required to use the escrow service?🔎 How are disputes resolved?13,400Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:52edited
To install the Gross escrow app on Android, while on the gross.top website, tap the three dots in the upper right corner of your browser and select "Add to Home screen" to install it as an app. On iOS, go to the website, tap "Share," and add the icon to your "Home" screen. For macOS and Windows, follow similar steps.🔎 Return to questions8,890Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:52edited
The service gross.top does not require you to link your Telegram account to the site. The bot @NewGrossProBot is used only for convenient authorization and notifications. In case of any issues with Telegram, we can easily switch to other authorization methods without losing any data.🔎 Return to questions8,490Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:51edited
To update your profile in the service after changes in your Telegram account, you can either wait about half an hour or restart the bot @NewGrossProBot by sending the text /start.🔎 Return to questions8,050Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:51edited
To cancel an unaccepted deal offer, go to the deal section in your personal account on gross.top, then open the relevant deal and click on the Trash Can 🗑️ icon next to the deal's name.🔎 Return to questions7,210Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:50edited
After confirming the deal, there are no freezes or holds on the funds. The funds are immediately available for withdrawal in full. Do not believe if someone convinces you to close the deal without fulfilling the obligations.🔎 Return to questions6,020Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:50edited
If the buyer confirmed the deal but the funds have not been transferred, it means you haven't selected a resolution for the deal or your decisions differ. To check this, go to the current deal via the link in the Telegram bot @NewGrossProBot or find it in the Deals section and scroll to the bottom. There, you'll see the current offer from the buyer (if any). Click on your offer on the active buttons, and if it matches the buyer's, the funds will be transferred to your balance immediately.🔎 Return to questions4,860Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:50edited
At the end of the deal period, as with manual deals with Gross, nothing happens automatically - the funds remain in the deal, and the deal continues. The deadline is a guideline and approximate. Just like in manual deals, time is allowed for force majeure circumstances. After that, you can either agree to close the deal or open a dispute. Money not send to someone without your confirmation, even if deadlines ended.🔎 Return to questions4,100Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:49edited
The registration process is detailed in this instruction:https://telegra.ph/How-to-register-in-the-escrow-service-GrossProBot-08-26🔎 Return to questionsTelegraphHow to register in the escrow service @GrossProBotYou can easy and fast register in the escrow service @GrossProBot and that's what you need to do for it: First of all you need to open @GrossProBot and click the Start button: After that, you will be asked to choose a language: Then action buttons will appear…3,790Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:49edited
There are many advantages to automating the deal process.The main benefits are the quick processing speed, 24/7 availability for creating deals, better dispute process and lower fees (saving both time and money). Additionally, in the near future, your profile on the service will display the number of deals conducted, which should positively impact your reputation.Despite the automation of the deal process, Gross still monitors all transactions on the service, so there is almost no difference from a manually conducted deal.🔎 Return to questions3,460Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:48edited
If you want to withdraw funds from your balance, go to the Wallet section and click the "Withdraw" button. Then enter your USDT TRC20/BEP20 wallet address and wait. Funds will be withdrawn to your address in the shortest time possible.🔎 Return to questions3,060Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:48edited
If you see a notification saying that the account is not activated when trying to deposit into the service, ignore the notification and proceed with the transfer. If you cannot bypass the notification, simply send 1 TRX (~15 cents) to the address. After this transaction, the notification will disappear, and you will be able to transfer your funds easily.🔎 Return to questions2,940Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:48edited
If Telegram deleted your account and you need to transfer the balance from your old account to a new one, follow these steps: 1. Launch the bot @NewGrossProBot, but do not click the "Login" button. 2. In the button menu, select "Recover Account" and follow the on-screen instructions (you will need the SEED phrase and passcode from your previous account).If you do not remember the SEED phrase or the passcode from your old account, we will not be able to help you recover the account and funds, as we do not store this information and have no access to it. Remember, your security is in your hands.If you accidentally clicked "Login" before recovery, perform the above procedure from the new account.🔎 Return to questions2,920Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:47edited
Log into your account through the bot, go to the "Wallet" section, then click on "Deposit" or "Buy" and follow the on-screen instructions.🔎 Return to questions2,600Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:47edited
Find the profile of the person who scammed you and send scam report in @GrossModerBot . Provide full evidence you have. If the moderator deems your complaint valid, then scammer will be blocked.🔎 Return to questions3,580Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:46edited
Initially, for your safety and to verify our service, withdrawals will be approved manually. This means: you submit a withdrawal request, a moderator reviews and approves it, and then you receive the funds. During working hours, this usually takes no more than 5 minutes. At night, it may take longer.After the project exits the pilot phase, withdrawals will be instant and automatic.Withdrawal fees is 3 usdt. It's not service fees, it's network fees.🔎 Return to questions5,210Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:46edited
The primary and only currency used by the bot is USDT.All deposits in other currencies are automatically converted and displayed in your balance as USDT.You can deposit USDT TRC20 automatically without any fees.There is also an option to deposit in other currencies through a third-party service, which charges a fee (paid by you). All deposit options can be found in the "Wallet" section under "Deposit" or "Buy." The standard options include USDT, Bitcoin, Ethereum, Litecoin, TRX, TON, SOL, and BNB.🔎 Return to questions3,500Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 23:45edited
Currently, there are reduced fees for conducting deals.Fees are charged regardless of the success of the deal.Deal Fees: - Minimum fee: 3 USDT. - For deals over 100 USDT, the fee is 3% of the deal amount. - Minimal fee may be higher depending on the type of deal.Arbitration Fees: - There is an additional arbitration fee if an arbitrator is needed to resolve a dispute in your deal. This fee depends on the type and amount of the deal and is a minimum of 10 USDT.Withdrawal Fees: - The service does not charge a fee for withdrawals, but the TRC20 network has a transaction fee, which the user pays. This fee is deducted when withdrawing from the bot in USDT TRC20 and is 3 USDT. - If you deposit funds and wish to withdraw them without conducting deals, the withdrawal fee will be 5%. This is done to prevent money laundering through the bot.🔎 Return to questions2,360Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 01:07edited
The deal creating process is detailed in this instruction:https://telegra.ph/How-to-create-deal-in-GrossProBot-08-21🔎 Return to questions2,250Open in Telegram@NewGrossProBot - FAQ
11 Sept 2024, 01:07edited
It cannot be said that the @NewGrossProBot service is a full-fledged automatic escrow in the traditional sense, because Gross still personally oversees all deals.An automatic escrow is an automated service for conducting a deal between two parties, responsible for holding funds while the deal’s obligations are being fulfilled. People turn to an automatic escrow when making deals online where no legal documents are signed. The service does not take responsibility for any of the deal's participants; it can only secure the moment of the deal when the funds are frozen within the deal.🔎 Return to questions4,510Open in Telegram
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