🛍Telegram shop bot — create for free

What's inside

• ProfileThe text before Start and the line in the profile.
• CommandsThe command menu: /start and /help with a hint.
• FeedbackPeople's messages reach you as tickets; reply to one and the answer goes back. Can be anonymous.
• Auto-repliesA word in the message — a ready reply.

Screens

1. Welcome to the shop! Pick a section.

   CatalogueDelivery & paymentOrder

2. Catalogue 1. Item — price 2. Item — price 3. Item — price Put your items here.

   OrderBack

3. Delivery & payment Put your delivery options, times and payment here.

   OrderBack

4. Write what you'd like to order and how to reach you — a manager will answer here.

   Back

What the Telegram shop bot does

The shop bot is a storefront and an order chat in one bot. A customer opens the bot and sees a menu with “Catalogue”, “Delivery & payment” and “Order” buttons. Each button leads to its own screen with your text, and every screen links back or on to ordering.

An order is a message the customer writes to the bot: what they want and how to reach them. It reaches you as a numbered ticket, you answer it by reply, and the answer goes to the customer's chat with the bot. Details are then settled in an ordinary conversation.

The template has no cart, no online payment and no product database. It suits those who sell through conversation: small shops, makers, cafés with delivery, sellers running a channel. Payment and delivery are agreed with the customer in the chat, the same way as in private messages before.

Create a shop bot without BotFather

The bot is created for free right from this page, in one tap. The link opens Telegram's own “Create bot” window, where you only confirm the name. The bot appears on your own account and belongs to you.

There is no need to message BotFather, copy a token, write code or sign up on a website. No server of your own is needed either: the bot runs on gramnews hosting and accepts orders right after it is created.

You choose the bot's name and username, usually the shop's name, such as “Garden Street Bakery” and @gardenstreet_bakery_bot. Customers write to the bot rather than your personal account, so orders do not get lost among private chats and your own profile stays private.

Catalogue, delivery and how to order

The template has three starter screens. “Catalogue” is a list of items with prices, usually one line per item. “Delivery & payment” covers delivery options and times and how payment is accepted. “Order” is a short note on what to put in the message so the order can be put together right away.

All texts are placeholders for your own: you replace them with your range and terms. The bot also answers messages that mention delivery or prices by pointing to the right terms, and those replies are editable too.

A customer can send an order with a photo, such as a screenshot of an item from your channel or a sample cake. After sending, they get a confirmation that the order is received and a manager will write back here; that text is also changed in the admin panel.

Shop admin panel and editing texts

The first message the bot sends its owner is the admin panel; later it opens with /admin. There you edit the text of every screen and the reply a customer gets after ordering, and choose the bot's language, Russian or English.

The “Edit with AI” button rebuilds the screens from a plain description of the shop, for example “bakery, custom cakes, delivery in town”. The site also has a visual node editor where screens and buttons are shown as a diagram of blocks. A free bot adds the line “Made with @catalogue_app” to its messages.

Orders to a group and teamwork

Orders go to the owner's private chat or to a team group, chosen in the admin panel. In a group any member can answer an order by reply. If the group has Topics enabled, each customer gets their own topic, so the whole history of their orders stays in one place.

Managers are added through an invite link from the admin panel. Someone sending spam is blocked with /ban as a reply to their message; /unban lifts the block.

A number on each order keeps things straight when messages pile up: managers agree who takes which order and refer to it by number. The customer only sees answers in their chat with the bot and does not know which team member is writing.

Stats and broadcasts to customers

Stats show how many people have started the bot, how many were active in the last 7 days, how many are banned and how many messages arrived this month.

A broadcast sends a message to everyone who has started the bot, for example about new stock or a change in delivery days. Before sending, the bot shows a preview and sends it only after you confirm.

How to launch

1. Tap “Create bot” on this page and Telegram opens the bot creation window.
2. Confirm the bot's name. It is created on your account, with no BotFather and no token.
3. In the admin panel, put your items into “Catalogue”, your terms into “Delivery & payment” and instructions into “Order”.
4. Choose where orders go, your private chat or a team group.
5. Put the bot link in your channel, website or bio, and answer orders by reply.

FAQ

Updated 01.11.2026