💬Telegram support bot — free, no code

What's inside

• ProfileThe text before Start and the line in the profile.
• CommandsThe command menu: /start and /help with a hint.
• FeedbackPeople's messages reach you as tickets; reply to one and the answer goes back. Can be anonymous.

Screens

1. Hello! This is support. Pick a topic or just write your question.

   FAQTalk to an operator

2. FAQ How do I order? — Put your answer here. Delivery times? — Put your answer here. Returns? — Put your answer here.

   Talk to an operatorBack

3. Describe your question in one message, photos welcome. An operator will answer here.

   Back

What the support bot does

The support bot takes customer questions in Telegram and passes them to you or your team. A customer opens the bot, sees a menu with «FAQ» and «Talk to an operator» buttons, and either finds the answer on their own or writes a message. Every message becomes a numbered ticket, and the answer to it goes back to the customer in the same chat.

The template fits a small shop, an online school, a service or a channel that needs one place for questions. Customers don't have to look for your personal account or an email address: the bot link goes into a channel description, a profile, an email signature or a website.

Creating a support bot without BotFather

The bot is created for free right from this page. The button opens Telegram's own «Create bot» window, where you confirm a name and a username. The bot lives on your own Telegram account and belongs to you the same way a bot made by hand would.

Most support bot builders first send you to BotFather to get a token and paste it into their website. That step doesn't exist here: no token, no code, no sign-up on a site. gramnews hosts the bot, so there is no server to run.

The bot is tied to your Telegram account, and the template only supplies starting screens and texts. From there you rewrite them for your shop or service without installing anything.

How replies reach the customer

A ticket arrives with a number, the customer's name and their question. To answer, reply to that message: the bot delivers your answer to the customer, who sees it in the chat with the bot rather than in a conversation with your account. Photos, voice messages and files go through in both directions, just like text.

If someone sends spam or abuse, /ban as a reply to their ticket blocks them in the bot, and /unban lifts the block. After the first message the customer gets a confirmation such as «Ticket received. An operator will answer right here», and that text can be changed in the admin too.

Ticket numbers keep conversations apart when questions pile up: they show which message came from which customer and what has already been answered. When a customer writes again, the new message arrives the same way and is answered by reply again. There is no separate dashboard or website to open; everything happens in regular Telegram chats, on a phone or a computer.

FAQ as menu buttons

The template already has an «FAQ» screen with questions about ordering, delivery times and returns, each with room for your answer. You edit the texts in the admin, and the buttons lead back to the menu or to an operator. Simple questions get settled without a person, and harder ones arrive as tickets.

To rebuild the menu as a whole, use «Edit with AI»: describe the bot in words, for example «add a screen with opening hours and a button with the address», and AI rebuilds the screens. Settings such as language, operators and the group stay as they are. For precise changes the site has a visual node editor that shows screens and buttons as a diagram.

Customers see the menu buttons as soon as they start the bot, so answers about delivery times, returns or opening hours belong there. The fuller the FAQ screen, the fewer identical tickets reach your operators.

Team support in a group with topics

By default tickets come to your DMs. In the admin you can send them to a team group instead. If the group has Topics (forum) turned on, every customer gets their own topic: the whole conversation sits in one place, and the team answers by simply writing in the topic, no reply needed. /close closes the topic, /ban blocks the person.

The other option for a team is operators. The admin has an invite link: a teammate opens it, becomes an operator and receives tickets in their DMs, answering by reply. Either way the customer sees one bot, not the staff's personal accounts.

Bot admin panel, stats and broadcasts

The first message the bot sends its owner is the admin panel; /admin opens it again at any time. There you edit the text of every screen and the reply people get after writing, switch the bot's language between Russian and English, choose where tickets go and invite operators.

The admin also shows stats: how many people have started the bot, how many were active in the last seven days, how many are banned and how many tickets came in this month. A broadcast sends a text, photo or video message to everyone who started the bot, with a preview and a confirmation step before it goes out. Free bots carry a short «Made with @catalogue_app» line under their messages.

How to launch

1. Tap «Create bot» on this page — Telegram opens its bot creation window.
2. Confirm the bot's name and username; it appears on your account, and the admin panel arrives as its first message.
3. Fill in the answers on the «FAQ» screen and, if needed, adjust the greeting in the texts section.
4. Choose where tickets go: your DMs, operators invited by link, or a team group with topics.
5. Put the bot link in your channel description, profile or website, and answer tickets by reply.

FAQ

Updated 01.11.2026